Privacy Policy

1. Information We Collect

When you use ReceptX AI, we collect information you provide directly, including:

• Contact information: Name, email address, phone number
• Business information: Business name, type, website, services, hours, location
• Communication data: Call recordings, transcriptions, SMS messages, and chat logs processed through our platform
• Usage data: How you interact with our Service, including pages visited and features used

2. How We Use Your Information

We use the information we collect to:

• Provide and operate the AI receptionist service
• Send you call summaries, appointment confirmations, and lead notifications via SMS and email
• Process and improve AI responses for your business
• Communicate with you about your account, including trial status and service updates
• Improve and develop our platform

3. SMS & Text Messaging

When you opt in to receive SMS communications from ReceptX AI:

• We send automated text messages to the phone number you provide
• Message types include: call summaries, appointment confirmations, lead alerts, and account notifications
• Message frequency varies based on your account activity
• Standard message and data rates may apply
• You can opt out at any time by replying STOP
• Reply HELP for assistance
• We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Third-party services that help us operate (e.g., Twilio for phone/SMS, AI providers for language processing)
• Legal requirements: When required by law, court order, or governmental regulation
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Call recordings and transcriptions are retained according to your plan settings. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal information
• Opt out of SMS communications at any time (reply STOP)
• Opt out of email communications via unsubscribe links
• Request a copy of your data
• Close your account

8. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The "Last updated" date at the top reflects when this policy was last revised.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Integrity Advantage Group
Email: [email protected]